Speaking of Winners, I went there this morning. The customer service there is atrocious. It’s actually not so much the customer service, but the staff itself. Every single time I am there, the staff is having issues amongst themselves. Today there was only one cashier open, and there was a customer with TWO shopping carts heaped to the brim at the front of the line. She was paying for stuff in separate transactions and it all seemed a bit complicated. Plus she was saying “no tax! no tax!” You could tell all of the clothes were for her. She was about 50, but petite, which apparently entitles you to have the provincial sales tax waived. There were about 7 people lined up behind her. Another worker came to the front, but instead of opening a new line, she and the lone cashier started complaining about another worker.
“She’s on a break.”
“She can’t still be, she was back there half an hour ago when I was there.”
So Andrea is paged. The phone rings. After a short discussion:
“Andrea still has 5 minutes left of her break.”
“NO SHE DOESN’T!”
“That’s what she said.”
“I don’t know.”
Cindy is paged. No one appears. They keep discussing the situation, complaining loudly about all the workers there. They could have rung through the whole line, which is growing by the minute, by this time. I am standing there in disbelief and had to clamp my mouth shut very very tightly. I almost freaking out. Neve starts crying. I encourage it. Finally Andrea saunters to the front, looking very displeased. And THEN, as soon as she’s ready (still looking like she wants to kill someone), the other cashier says “I’m going for lunch now.” Seriously. You know how they have awards for the Top 10 companies? I’m going to start awards for the worst 10 places. That is #1. Well actually they’re tied for number one with the Canada Employment office. Don’t even get me started on that.
Here' s Neve with a coffee filter on her head and a wand.
I was away this weekend at a women’s retreat. It was a nice break and I had a good time. The girls I went with are lots of fun, just don’t put them in charge of an overhead projecter. Dale seemed to manage almost too well while I was away. He arranged for a sitter Saturday morning (he had to work), did a sushi and movie night on Saturday and even took them to church Sunday morning. He asked Chloe to dress Neve, which was a smart move. Chloe did very well, except for not putting a shirt on under Neve’s jumper. Dale would have done the same thing, but now he could blame it on Chloe. When I got home, the house was clean and the kids were happy. The only thing I noticed was that Neve had a bruise under one eye (see photo). The details on how that happened were vague. Chloe said Daddy didn’t put Neve’s hair up, so it was in her eyes and she couldn’t see where she was going so she kept bumping into things. Maybe it’s time our little monchichi* had a hair cut. Spencer had pond hockey yesterday. He’s still the slowest skater there, but he never complains and just tries so hard. There’s room for improvement on his aggressiveness. I took him to hockey yesterday, and he was telling Dale about it when he got home:
“I had the puck and then suddenly there were all these white guys (the other team has white jerseys) around me. I said, ‘I hope you don’t mind if I have the puck.’ But they minded.”
At home we try (oh how we try) to teach him to be civilized and polite, and then when it comes to hockey we tell him to “GET THE PUCK!” and cheer when he steals it away from the other team. No wonder he’s confused.
*I just googled monchichi to see if I spelled it right and it took me to some hilarious links. They reminded me of all the funny sayings and slogans we saw in Japan and I laughed my head off. You might not find then as funny, but I thought they were worth putting on the Links section on the sidebar. On Engrish.com, click on the first picture and then you can click Next to go through them.